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This handout defines and contrasts "empathy" alongside "responses may meet needs, but are not empathy" (such as advice, correcting, consoling, etc).

Trainer Tip: When you make a request of someone, you don't diminish your relationship; you enhance it. If you receive a "no" to your request, consider brainstorming a different strategy that would meet your needs. It isn’t a sign of weakness to clarify what you would like. It helps you commit to living a full and joyful life. Look for opportunities to clarify your requests.

In this role play, Jean Morrison plays a mother who is asking her son to vacuum the house and he is objecting. She enacts the role first using "jackal" language and then again using Nonviolent Communication.

During the holiday season we may find ourselves taking responsibility for other's feelings, which can lead to guilt, shame, depression, and resentment. These feelings are exacerbated by the habitual pattern we call the "Vortex of Submission" (being hooked by a sense of duty and obligation). Read on for ways to recognize and break the pattern.

Join Jori and Jim Manske to explore, learn and practice an NVC approach to mourning and celebration.

Trainer Tip: Usually if we are in anguish, it’s because we’re not in the present. Instead of worrying, look to see if there is an action you can take in the present moment that will help change the situation. If you're fretting about the past, see if there's anything you can do to rectify the situation. Then take action. Read on for examples.

Here's a four step exercise applying a needs-based approach to effective goals, habits and New Year's Resolutions.

Finding your power in seemingly powerless situations doesn't mean denying what happened, your feelings, your needs, nor the behavior of others that didn't meet needs. It does mean reexamining those situations with the intention to compassionately look for your contribution and for clues to your hidden perceptual biases. Read on to learn about about finding these clues, and more.