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Duke Duchscherer shares what the role of the facilitator is in a restorative circle.

Trainer Tip: Our differences are not in our needs, but in how we attempt to meet them. This simple truth can help you lessen the conflicts in your life and your judgments of other people. Rather than focus on where you disagree, focus on where you are the same. This shift can make a profound difference in your ability to understand yourself and other people, and to bring unity to your life.

Who does not want to be understood? In Tip #6, Eric shows you how to deepen connection and trust by checking your understanding with the person you are conversing with.

Some arguments stay stuck because each person thinks it's about the content of the argument, rather than the needs each person is attempting to protect. When the needs get attached to the strategies a "no way out" scenario gets created. Instead, fully step into one another's worlds and connect to the feelings and needs behind the strategy each party is putting forth. Read on for six elements to creating empathic connection.

Along with it’s potential for helping others calm their emotions and feel deeply understood, the Nonviolent Communication process of empathetic listening can help someone increase their capacity for finding their own truth.

Do you ever think you have the perfect answer for someone who is struggling? Eric offers a tip on how to approach situations like this.

Trainer Tip: Sometimes when we look to fix someone's problems we think we're doing it to make them feel better, but in reality we are uncomfortable and we want to feel better. Instead of assuming you know what their problem is or what they need, listen deeply. Your listening presence can bring relief to the both of you and provide additional opportunities for healing. And along the way they may find their own way to a solution.