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When someone responds with painful sarcasm, criticism, or dismissal you can respond with empathy, or with clarity about your intention, need and request. If you're unable to do this, later you can privately write what they said, identify the feelings and needs of both of you, then write possible responses. This can help you remember to stay with your intention and what’s true for you without getting caught in defensiveness or reactivity.

Join Susan Skye as she guides you to experience profound transformation of the inner jackal messages resulting from childhood trauma. Discover how the limbic system of the brain works, and transform jackal messages stored there with compassionate connection.

Pay attention to when you're motivated by guilt, duty, obligation, shame, and worry. How do you feel? Does it bring up resentment, rebellion, submission, reactivity or resistance? When you're motivated by joy notice how that feels, and how others respond. Read on for a related story.

Trainer Tip: Whether we listen to our own or the other person’s needs first, connecting to needs can help us release judgments of others, see their humanness, help us to begin to hear them and ultimately connect to them. Be aware today of times when you are judging someone. Then be aware of your own needs to improve your connection to them.

In this thought provoking talk, Kathleen Macferran explores the power of listening to open doors and potentially to transform people. This talk was given at a local TEDx event, produced independently of the TED Conferences.

Use this exercise to stay in dialogue and connect to needs while facing a “no”. Identify a situation where you have low confidence that you'll get your needs met, and it'll be hard hearing a “no” to your request. Explore your response to the “no” by working with feelings, needs, request and alternate strategies. Thus you can work towards meeting your needs while also releasing the idea that your needs “have to” be met.

Ask the Trainer: Can all needs be met when illness limits the capacity of one person to meet the needs of her partner?

With these exercises you can practice identifying the reactions to conflict, such as fight, flight, freeze, the posture taken, what you see, hear, smell, touch taste and what needs are at play. They will also bring in curiosity about what next step may help. One of these exercises prompts you to journal some of these things this week.

When someone expresses upset about our actions, and we focus on our intention being seen and understood (e.g. "I didn’t mean to hurt you”) it doesn't support the speaker in being heard more deeply with care. Here we'll explore this dynamic in a way that supports more clarity and the possibility of greater personal liberation. Read on for more.