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Giving feedback can be a difficult task, sometimes we try to avoid getting to the point and instead end up spending a long time attempting to communicate. We find there are mostly two types of feedback. The first focuses on what is wrong with the person's behaviour and tends to feel more judgemental whereas the second is values-based feedback, focusing on the needs of the people involved.

Trainer Tip: Sometimes the best way to get our need me is to first connect with the needs of another.

Ronnie Hausheer, an NVC facilitator who volunteers her time for OccupyVoice.info joins NVC Academy co-founder Mark Schultz in a discussion of her work sharing empathy, NVC training and mediation with members of the Occupy Movement.

Trainer tip: When we focus on needs further possibilities are more likely to open up. When we focus on a particular strategy, our world can feel scarce and conflicts can arise. Resolution comes when we value everyone’s needs and seek mutually satisfying solutions. We can ask for support towards this outcome.

Trainer Tip: Punitive use of force stems from a belief that people behave in certain ways because they're bad, and that they need to be punished to mend their ways. One way to punish is to judge them. In contrast, protective use of force stems from a desire to prevent injury or injustice. It focuses on protecting people’s rights and well-being, not judging their behavior.

Read how an American Buddhist NVC teacher with Jewish roots reflects on how any dehumanization in the Israel-Hamas conflict can be used to justify all kinds of violence that can escalate for generations. With acknowledgment of the complexities, his desire is for us to bring in respect, dignity and peace -- for both Israelis and Palestinians. He emphasizes compassionate advocacy of all humanity amid the ongoing crisis.

Trainer Tip: Mary offers 3 foundational tips for making requests: positivity, specificity and doability.

In a workshop, a hesitant white neurodivergent man faced a triggering reaction from a Global Majority transgender man. Uncovering their backgrounds, the facilitator addressed family dynamics and exclusion. A repair exercise fostered empathy, challenging assumptions and emphasizing the importance of equitable facilitation for a richer group experience.

This 5-session telecourse recording is designed to support you in learning what makes giving and receiving feedback challenging and how you can turn these experiences into opportunities for learning, connection, and effective functioning.

We can see anger as an alarm or signal that can inform us that unmet needs require attention, or that we hold judgements. We can shift our own anger in several healthy ways: get present, identify the stimulus and any judgements or unmet needs, look for ways to meet our needs, make requests that support our needs, express our needs to ourselves and appropriate others, and more.