While someone is upset or hurt they may "listen" to us to gather evidence for a rebuttal, to assert or validate a preconceived idea, and so on. When in this "predatory listening" mode, the "listener's" needs overshadow relational values like understanding, connection, or mutuality. In response to this we can consider our purpose, affirm any positive intent or need in what they say, and ask direct, honest questions.
To resolve conflict, information of what's important to each party, plus corrections, needs to be included and built upon. Here we explore nine patterns of ongoing conflict, including diagnosis; assuming understanding; refuting; unhelpful communication mediums; over focus on intent over effect; and “hit-and-run” engagement. This is part one of a two part series.
Whether privileged or not, its not easy to see the humanity of others in different social locations, especially if their actions have unwanted impacts and have left behind our humanity. Aiming for “both sides hearing each other” empathically, and to focus on effect rather than intent when we have more privilege, may theoretically lead to liberation. Yet, in practice it can reinforce rather than transcend power differences -- unless there's specific ways to focus attention and choice. Here, its important to transform expectations into working with willingness, and within our own terms and timetable.
