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Clinical psychologist, Robert Gonzales, Ph.D., uses an open dialogue with a practitioner to explore effective, compassionate methods to handle a volatile counseling situation. This resource has been newly remastered to a larger, higher quality video.

Trainer Tip: The very process of giving someone space to talk about their issue without our judgment, to be truly understood by us, and to be deeply heard is very healing, enough so that most people will organically find their own creative ways to resolve their issues. Rely on this process and you will lose all desire to fix people’s problems. Try this out today.

Trainer Tip: Discovering the unmet needs is only a starting point. The other part is to understand what it will take to meet that need, and make a request that will accomplish this. This way, we can resolve situations before they escalate. Everyone benefits when we are clear about what we would like.

Trainer Tip: Asking for support may feel awkward and uncomfortable. In these moments, we may forget that everyone needs support. We may also forget that there may be many options available to us, even if what's available isn't our preferred source of support.

Trainer Tip: When we are authentic about who we are, and our preferences, we give everyone and ourselves a better opportunity to open up dialogue about how to meet our collective needs better. We simply express our truth, and in that way we value our own needs as much as those of others.

Trainer tip: Why do NVC practitioners sometimes use the giraffe as a metaphor for NVC consciousness? What can it help us understand about NVC consciousness? Read on for more.

Trainer tip: When you tell yourself that you have to do something, you're more likely to disconnect yourself from the needs you’re trying to meet, and also diminish the joy in your life. Instead, experiment with translating your “shoulds” and “have tos” into the need you are trying to meet.

Trainer tip: In every interaction, we have a choice of responding in one of these four ways: judge/blame self, Judge/blame others, empathize with self, and/or empathize with others. The goal is to make a conscious choice about our response. Notice the choices you have when you receive someone’s communication today.

Instead of wondering, invest time today to ask at least one friend your friendship enhances her life. Such clarification can deepen the connection.