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Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.

Trainer Tip: People’s choice of words may be difficult to hear. In fact, we may feel downright aggravated by them. Whether we enjoy these statements or not, we can begin to recognize that behind each statement is a desire to meet needs, either by saying please or thank you. In this way, we are more likely to feel compassion because we have connected to their humanness. Listen for the please or thank you in your conversations today.

Join Miki as she covers a lot of territory, defining leadership, helping us lead when we're not in the leadership chair, showing us how to have power in every moment and engage our fear instead of let it run us. Get some powerful leadership tools you can put to use today.

Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way. Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way.

Taking 100% Responsibility offers a powerful antidote to the all-too-common dynamic of blaming that leaves you in the victim position and unable to have the relationship you want. Miki invites you to assume a stance of leadership while holding full care for both parties’ needs. No longer will you need to wait for the other person to change, nor will you need to give up your needs to reach harmony.

There's the real need. And then there's the privilege that’s offered as a substitute for it. Privilege substitutes support the existing structure of society. It can look to us as if giving up the privilege would amount to giving up everything -- if we don't believe the real needs can even be experienced. If we connected directly to the needs, we could become subversive, agents of change.

How can Nonviolent Communication practices support us when we're feeling depressed? Taking a look at some characteristics of depression and how they're linked to unmet needs, we offer some steps to take that help you reconnect with life and others.

How do you repair a relationship when you've already said things you regret, and want to reconnect with explaining or defending yourself? Listen as Miki Kashtan offers two valauble tips.

Given all that we are facing today as a society and a species, amongst some of the things we need is a well nourished heart. To nourish our hearts we need to discern where to wisely put our attention. Here are three practices to reclaim your attention, and replenish your reserves, so that you have the inner resources to do the work that is calling you. They are: train the mind, nourish the heart, and stay connected to purpose.

The purpose of boundaries is to prevent harm to yourself and others. You decide what you are available for and what you are not. Boundaries are a clear expression of limits that keep your heart open no matter what.