Pay attention to when you're motivated by guilt, duty, obligation, shame, and worry. How do you feel? Does it bring up resentment, rebellion, submission, reactivity or resistance? When you're motivated by joy notice how that feels, and how others respond. Read on for a related story.
It's important to make requests specific and doable. Also, without a swift request immediately after we state our observation, feeling, and need in regard to the situation, the other person is left guessing what we want. Instead, a swift request can bring clarity and lessen the potential for the listener to become defensive or argue.
Trainer tip: Beware that your expression of feelings helps you own how you feel, rather than blaming the other person for doing something you see as wrong. Expressing your feelings helps the other person know how deeply this issue affects you. Plus it can bring more clarity and connection to all parties. Read on for more.
Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.
Trainer tip: If you are in a relationship (whether personal or work related) that you are not happy with, consider talking to the other person in an effort to connect about both your needs. Talking about it doesn’t guarantee that you will like the resolution, but not talking about it guarantees continued unhappiness. Read on for more.
This 6-session telecourse recording focuses on supporting people who work with children (e.g. parents, teachers, ministers, etc.) in applying the skills of NVC mediation in conflict situations that involve children.