Eric explains how we can often avoid regret by getting empathy before making important decisions.

Trainer Tip: Stating our observations, feelings and needs can still be heard as criticism if we don't follow it up right away with a specific, doable request. Ending your statement with a request for what you want can clarify the situation and reduce the chances that you'll be met with defensiveness. Read on for an example.

Jim and Jori’s Zero Step helps you focus your attention on your intention to connect, and then affirms your intention to live in the present. Listen in as they demonstrate the process — and learn about the benefits of using and cultivating it!

Trainer Tip: Whether we listen to our own or the other person’s needs first, connecting to needs can help us release judgments of others, see their humanness, help us to begin to hear them and ultimately connect to them. Be aware today of times when you are judging someone. Then be aware of your own needs to improve your connection to them.

With abundant evidence that most people have unconscious biases against people --even when that bias runs counter to their own values-- there's a strong chance you recreate this disconnect with people far more often than you recognize. So even with a high degree of NVC skills you may behave in a way that seems "NVC" but also reproduces the painful patterns that marginalized people all-too-often experience. Read on for ways to transform pitfalls of NVC into more reliable connection.

Has someone ever talked to you to the extent that you're no longer enjoying it, and you now wonder if they even know you're there? Learn ways to bring in emotional understanding, engage more honestly and open-heartedly, and bridge next steps to the type of conversation that engages everyone's needs.

Read on for a demonstration of self empathy -- all generated within the context of both the COVID-19 pandemic, and the changes to Bridget's life that have arisen as a result.

In this book excerpt, Kathleen and Jared offer a path to reach deeper clarity, distinguishing between universal needs and strategies.

Jeff shows us how to emply NVC to supercharge the possibility of transformation between two people in a mediation process.

Trainer tip: NVC focuses on shared human values and needs, and encourages the use of language that increases good will -- plus avoidance of language that contributes to resentment or lowered self-esteem. It emphasizes taking personal responsibility for choices and improving the quality of relationships as a primary goal. For today, focus on making observations without moralistic judgment in at least two of your interactions.